Terms of Service

Last Updated: 7/23/2025

1. Acceptance of Terms

By accessing and using the website and services of Ratel Group LLC ("Company," "we," "us," or "our"), you ("Client," "you," or "your") accept and agree to be bound by the terms and provisions of this agreement ("Terms of Service" or "Agreement"). If you do not agree to these terms, please do not use our services.

2. Description of Services

Ratel Group LLC provides AI automation and growth marketing consultancy services, including but not limited to:

  • AI automation implementation and optimization
  • Growth marketing strategy and execution
  • Revenue operations consulting
  • Business process automation
  • Marketing technology integration
  • Performance analytics and reporting

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice.

3. Service Agreements and Scope

Specific services will be detailed in separate service agreements or statements of work ("SOW") that incorporate these Terms of Service by reference. Each SOW will specify:

  • Project scope and deliverables
  • Timeline and milestones
  • Pricing and payment terms
  • Client responsibilities and requirements

4. Client Responsibilities

You agree to:

  • Provide accurate and complete information necessary for service delivery
  • Respond promptly to requests for information or feedback
  • Maintain the confidentiality of any login credentials or access information
  • Comply with all applicable laws and regulations
  • Provide timely access to necessary systems, data, and personnel
  • Review and approve deliverables within agreed timeframes

5. Payment Terms

Fees and Billing

All fees are as specified in your service agreement. Payment terms are typically:

  • Consultation fees: Due upon booking
  • Project fees: 50% upfront, remainder upon completion
  • Monthly retainers: Due in advance on the first of each month

Payment Methods

We accept payments via credit card, ACH transfer, and wire transfer through our secure payment processors (Stripe and Revolut Business). All payments are processed in USD.

Late Payments

Late payments may result in service suspension and incur a late fee of 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower.

6. Intellectual Property Rights

Client Ownership

Upon full payment, you will own all custom deliverables created specifically for your business, including custom code, configurations, and documentation.

Company Retention

We retain ownership of our proprietary methodologies, frameworks, tools, and general knowledge. We also retain the right to use anonymized data and insights for improving our services.

Third-Party Tools

Some services may involve third-party software or platforms. Your use of such tools is subject to their respective terms and conditions.

7. Confidentiality

We maintain strict confidentiality regarding your business information, data, and proprietary details. We will not disclose confidential information without your written consent, except as required by law or court order.

8. Data Protection and Privacy

We are committed to protecting your privacy and personal information in accordance with our Privacy Policy and applicable data protection laws. We implement appropriate security measures to safeguard your data.

9. Service Level and Performance

While we strive to deliver exceptional results, we cannot guarantee specific outcomes or performance metrics unless explicitly stated in writing. Timelines are estimates and may vary based on project complexity and client responsiveness.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, RATEL GROUP LLC SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, OR USE, ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES, REGARDLESS OF THE THEORY OF LIABILITY.

OUR TOTAL LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR OUR SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT PAID BY YOU TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

11. Indemnification

You agree to indemnify, defend, and hold harmless Ratel Group LLC from and against any claims, damages, losses, costs, and expenses arising out of or relating to your use of our services, violation of these terms, or infringement of any third-party rights.

12. Termination

Termination by Client

You may terminate services by providing 30 days written notice. You remain responsible for all fees incurred up to the termination date.

Termination by Company

We may terminate services immediately in cases of non-payment, breach of contract, or if we determine we cannot deliver expected results.

13. Dispute Resolution

Any disputes arising out of or relating to these Terms shall be resolved through binding arbitration administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. The arbitration shall take place in Delaware, and the decision shall be final and binding.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law principles.

15. Severability

If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

16. Entire Agreement

These Terms, together with any applicable service agreements, constitute the entire agreement between you and Ratel Group LLC regarding the use of our services.

17. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by email or through our website. Continued use of our services after such changes constitutes acceptance of the new Terms.

18. Contact Information

For questions about these Terms of Service, please contact us:

  • Email: legal@ratelgroup.pro
  • Phone: +1 (302) 555-0123
  • Address: 16192 Coastal Hwy, Lewes, DE 19958