Refund Policy

1. Overview

At Ratel Group LLC, we are committed to delivering exceptional AI automation and growth marketing services. This Refund Policy outlines the circumstances under which refunds may be provided and our process for handling refund requests.

2. Consultation and Strategy Call Services

Non-Refundable Services

The following services are non-refundable once completed:

• Initial strategy calls and consultations
• Business audits and assessments
• Custom recommendations and strategic advice
• Time-based consulting services

Satisfaction Guarantee

If you are not satisfied with your consultation, we will work with you to address your concerns or provide additional guidance at no extra cost, subject to our discretion.

3. Project-Based Services

Refund Eligibility

Refunds for project-based services may be considered under the following conditions:

• Request made within 7 calendar days of project commencement
• No substantial work has been completed or deliverables provided
• Mutual agreement that the project scope cannot be fulfilled as originally defined
• Documented failure to meet agreed-upon milestones due to our performance

Partial Refunds

If work has commenced, refunds will be calculated based on:

• Completed work and deliverables provided
• Time invested by our team
• Resources allocated to your project
• Any third-party costs incurred on your behalf

4. Monthly Retainer Services

Cancellation Terms

Monthly retainer agreements may be cancelled with 30 days written notice. The cancellation will take effect at the end of the current billing period.

Prorated Refunds

Refunds for the current month will be prorated based on:

• Services delivered up to the cancellation date
• Ongoing work that cannot be reversed
• Time invested in your account during the billing period

5. Refund Exclusions

Refunds will not be provided in the following circumstances:

• Change of mind or business priorities after work has commenced
• Failure to provide necessary information or access required for service delivery
• Dissatisfaction with results that meet the agreed-upon specifications
• Third-party software or platform costs
• Services completed more than 30 days prior to the refund request
• Breach of contract or terms of service by the client

6. Refund Request Process

How to Request a Refund

To request a refund, please contact us within the applicable timeframe:

• Email: refunds@ratelgroup.pro
• Include your name, contact information, and service details
• Provide a detailed explanation of your refund request
• Include any relevant documentation or correspondence

Review Process

We will review your refund request within 5 business days and may:

• Request additional information or documentation
• Schedule a call to discuss your concerns
• Offer alternative solutions or additional services
• Approve or deny the refund request with written explanation

7. Refund Processing

Processing Time

Approved refunds will be processed within 10 business days of approval using the original payment method. Additional processing time may apply based on your financial institution:

• Credit cards: 3-5 business days
• ACH transfers: 5-7 business days
• Wire transfers: 1-3 business days

Processing Fees

Payment processing fees are non-refundable. If a refund is issued, the original processing fee will be deducted from the refund amount.

8. Chargebacks and Disputes

We encourage you to contact us directly before initiating a chargeback or dispute with your payment provider. Chargebacks may result in:

• Immediate suspension of services
• Additional processing fees
• Termination of our business relationship
• Collection efforts for any outstanding balances

9. Force Majeure

We are not liable for delays or inability to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, government actions, or technical failures of third-party services.

10. Modification of Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of any modifications.

11. Governing Law

This Refund Policy is governed by the laws of the State of Delaware, United States, without regard to conflict of law principles.

12. Contact Information

For questions about this Refund Policy or to request a refund, please contact us:

• Email: refunds@ratelgroup.pro
• Phone: +1 (302) 555-0123
• Address: 16192 Coastal Hwy, Lewes, DE 19958
• Business Hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Note: This policy complies with applicable US federal and state consumer protection laws. If you are located outside the United States, additional rights may apply under your local laws.