Privacy Policy

1. Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide to us when you:

• Fill out contact forms or request information
• Schedule consultations or strategy calls
• Subscribe to our communications
• Engage our services
• Contact us directly via email or phone

This information may include:

• Name and contact information (email, phone, address)
• Company information and job title
• Business requirements and project details
• Payment and billing information
• Communications with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and usage:

• IP address and general location information
• Browser type and version
• Device information and operating system
• Pages visited and time spent on our site
• Referring website information

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send related information
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Communicate with you about products, services, and promotional offers
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent transactions
• Comply with legal obligations

3. Information Sharing and Disclosure

We may share your personal information in the following situations:

Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

• Payment processors (Stripe, Revolut Business)
• Email service providers
• Analytics providers
• Cloud hosting services

Legal Requirements

We may disclose your information if required to do so by law or in response to:

• Court orders, subpoenas, or other legal processes
• Government or regulatory requests
• Requests from law enforcement agencies
• Protection of our rights, property, or safety

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your information to another service
• Objection: Object to certain processing of your information
• Restriction: Request restriction of processing in certain circumstances

To exercise these rights, please contact us at privacy@ratelgroup.pro. We will respond to your request within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you. For more information about our use of cookies, please see our Cookie Policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and that appropriate safeguards are in place.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: privacy@ratelgroup.pro
• Phone: +1 (302) 555-0123
• Address: 16192 Coastal Hwy, Lewes, DE 19958